JCI

JCI

Pulmonology

Pulmonology

Be Heart Smart

Be Heart Smart

Cardiac Surgery

Cardiac Surgery

Patients rights and responsibilities

Patients rights and responsibilities


Patient Rights Patient Responsibility
Accessibility and Availability
  • To be provided with appropriate and professional healthcare regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability
  • To be provided care at the time of emergency
  • To access your clinical records
  • To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided
  • To follow the treatment plan advised by your care provider
  • To provide contact details of at least one relative who can be approached in case of emergency
Pain Management
  • Assessment and reassessment of pain
  • Information about pain and pain relief measures
  • Quick response to report of pain
  • Dedicated pain relief specialists
  • Ask the doctor of nurse what to expect regarding pain and pain management
  • Discuss pain relief options with the doctors and nurses
  • Work with the doctor and nurse to develop a pain management plan
  • Ask for pain relief when pain first begins
  • Help the doctor and nurse assess the pain
  • Tell the doctor or nurse if the pain is not relieved
  • Tell the doctor or nurse about any worries regarding taking pain medication
Information Exchange
  • To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions
  • To know about plan of care
  • To avail information about the possible risks, side effects and alternative methods of treatment
  • To know the names of the healthcare professionals responsible for your treatment and care and to know any additional professional information regarding care provider
  • To take decision regarding what information is to be provided to the family
  • Patient can seek second opinion and hospital will facilitate the same
  • To provide accurate and complete information about your present medical condition including any past illnesses, hospitalization, medications and other relevant details in order to receive appropriate and safe medical treatment
  • To provide correct demographic and general information
  • To give correct details regarding any past illnesses
  • To provide information about any known allergy
  • To give honest update on health status during course of treatment
Involvement in Decision Making
  • To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services
  • To make informed decisions about your care after being advised of material risks, benefits and alternatives
  • To have your family or representative involved in care, treatment and service decisions
  • To appoint someone legally to make decisions on your behalf if unable to do so
  • To understand that any discontinuation in treatment advised by your care provider or leaving against medical advice would be at your own risk
Respect, Dignity and Consideration
  • To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance with the hospital policy
  • To receive assessment and management when patient is dying
  • To have your wishes followed concerning organ donation
  • To have access to spiritual services
  • To be free from all forms of abuse or harassment
  • To behave in a polite and respectful manner to other patients, hospital staff and doctors
Personal and Information Privacy & Confidentiality
  • To be provided with suitable privacy for undergoing examination, certain procedures and treatment and transportation
  • To be provided with suitable privacy whenever demanded by the patient/family
  • To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered
  • To understand that though the confidentiality of records will be maintained, authorized statutory bodies, insurance companies or your payer would be allowed to view your records
Treatment Cost
  • To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission
  • To get information of day to day bills in accordance with the hospital policy
  • To get detailed bill at the time of discharge
  • To provide TPA/Insurance details at the time of admission
  • To know day to day billing and to make timely payments
  • To make deposit as per hospital policy
Concerns and feedback
  • To register complaint and receive information on your complaint processing
  • To provide your valuable feedback and suggestions
Security
  • To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances
  • To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions
  • To take care of your valuables and belongings
  • Not to damage hospital property and to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence, etc.)
Consent
  • To give consent of refuse medical care or recommended treatment to the extent permitted by law
  • To be informed about any research activity and to refuse to be a part of the study
  • To report whether you clearly understand the instructions given by your care provider
  • To ask for additional information or clarification if you do not understand any instructions