Patient Rights |
Patient Responsibility |
Accessibility and Availability |
- To be provided with appropriate and professional healthcare regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability
- To be provided care at the time of emergency
- To access your clinical records
- To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided
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- To follow the treatment plan advised by your care provider
- To provide contact details of at least one relative who can be approached in case of emergency
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Pain Management |
- Assessment and reassessment of pain
- Information about pain and pain relief measures
- Quick response to report of pain
- Dedicated pain relief specialists
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- Ask the doctor of nurse what to expect regarding pain and pain management
- Discuss pain relief options with the doctors and nurses
- Work with the doctor and nurse to develop a pain management plan
- Ask for pain relief when pain first begins
- Help the doctor and nurse assess the pain
- Tell the doctor or nurse if the pain is not relieved
- Tell the doctor or nurse about any worries regarding taking pain medication
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Information Exchange |
- To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions
- To know about plan of care
- To avail information about the possible risks, side effects and alternative methods of treatment
- To know the names of the healthcare professionals responsible for your treatment and care and to know any additional professional information regarding care provider
- To take decision regarding what information is to be provided to the family
- Patient can seek second opinion and hospital will facilitate the same
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- To provide accurate and complete information about your present medical condition including any past illnesses, hospitalization, medications and other relevant details in order to receive appropriate and safe medical treatment
- To provide correct demographic and general information
- To give correct details regarding any past illnesses
- To provide information about any known allergy
- To give honest update on health status during course of treatment
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Involvement in Decision Making |
- To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services
- To make informed decisions about your care after being advised of material risks, benefits and alternatives
- To have your family or representative involved in care, treatment and service decisions
- To appoint someone legally to make decisions on your behalf if unable to do so
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- To understand that any discontinuation in treatment advised by your care provider or leaving against medical advice would be at your own risk
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Respect, Dignity and Consideration |
- To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance with the hospital policy
- To receive assessment and management when patient is dying
- To have your wishes followed concerning organ donation
- To have access to spiritual services
- To be free from all forms of abuse or harassment
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- To behave in a polite and respectful manner to other patients, hospital staff and doctors
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Personal and Information Privacy & Confidentiality |
- To be provided with suitable privacy for undergoing examination, certain procedures and treatment and transportation
- To be provided with suitable privacy whenever demanded by the patient/family
- To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered
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- To understand that though the confidentiality of records will be maintained, authorized statutory bodies, insurance companies or your payer would be allowed to view your records
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Treatment Cost |
- To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission
- To get information of day to day bills in accordance with the hospital policy
- To get detailed bill at the time of discharge
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- To provide TPA/Insurance details at the time of admission
- To know day to day billing and to make timely payments
- To make deposit as per hospital policy
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Concerns and feedback |
- To register complaint and receive information on your complaint processing
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- To provide your valuable feedback and suggestions
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Security |
- To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances
- To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions
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- To take care of your valuables and belongings
- Not to damage hospital property and to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence, etc.)
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Consent |
- To give consent of refuse medical care or recommended treatment to the extent permitted by law
- To be informed about any research activity and to refuse to be a part of the study
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- To report whether you clearly understand the instructions given by your care provider
- To ask for additional information or clarification if you do not understand any instructions
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