GENERAL INFORMATION

The admission process at CIMS is planned to make the patient and his family’s task easy and hassle-free.

• Patient will be admitted to the hospital through the Admission Desk located in the central atrium of the hospital.
• And in case of an emergency, the Emergency Medical Officer will coordinate with the doctor for admission.
• Please bring the letter of admission from consultant doctor, to make our task quicker and easier.
• Patient will be asked to fill in the admission form and complete certain formalities.
• Admission Desk will counsel regarding various packages, estimated cost of treatment, expected length of stay and other facility during hospitalization.
• Booking for Single and Suite Room can done in advance.
• Patient might be asked to pay a certain deposit, before admission, as per CIMS rules and regulations. Only cash, credit/debit card of major banks are accepted.
• You can also pay through (DD/RTGS/NEFT).
• Details can be collected from billing department.
• Contact No.: +91 79 3010 1082

At CIMS, we value the importance of human interaction in healing and recuperation.

However, to avoid the patient being physically stressed resulting in a delay of his/her recovery, we need to restrict visitor timings.

No visitors will be allowed in the Cath-Hold, Cath-Lab and OT complex.

Please bear with us and visit only during the hospital visiting hours as mentioned below:

Hours: [For All Days]

1) Visiting Hours for Ward : 12:00 PM to 1:00 PM and 5:00 PM to 7:00 PM

2) Visiting Hours for ICU : 12:00 PM to 1:00 PM (one relative) and 5:00 PM to 6:00 PM (one relative)

CIMS Emergency Department is very well-equipped to handle all kinds of medical emergencies, round-the-clock.

Patient Rights	Patient Responsibility
Accessibility and Availability
To be provided with appropriate and professional healthcare regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability To be provided care at the time of emergency To access your clinical records To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided	To follow the treatment plan advised by your care provider To provide contact details of at least one relative who can be approached in case of emergency
Pain Management
Assessment and reassessment of pain Information about pain and pain relief measures Quick response to report of pain Dedicated pain relief specialists	Ask the doctor of nurse what to expect regarding pain and pain management Discuss pain relief options with the doctors and nurses Work with the doctor and nurse to develop a pain management plan Ask for pain relief when pain first begins Help the doctor and nurse assess the pain Tell the doctor or nurse if the pain is not relieved Tell the doctor or nurse about any worries regarding taking pain medication
Information Exchange
To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions To know about plan of care To avail information about the possible risks, side effects and alternative methods of treatment To know the names of the healthcare professionals responsible for your treatment and care and to know any additional professional information regarding care provider To take decision regarding what information is to be provided to the family Patient can seek second opinion and hospital will facilitate the same	To provide accurate and complete information about your present medical condition including any past illnesses, hospitalization, medications and other relevant details in order to receive appropriate and safe medical treatment To provide correct demographic and general information To give correct details regarding any past illnesses To provide information about any known allergy To give honest update on health status during course of treatment
Involvement in Decision Making
To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services To make informed decisions about your care after being advised of material risks, benefits and alternatives To have your family or representative involved in care, treatment and service decisions To appoint someone legally to make decisions on your behalf if unable to do so	To understand that any discontinuation in treatment advised by your care provider or leaving against medical advice would be at your own risk
Respect, Dignity and Consideration
To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance with the hospital policy To receive assessment and management when patient is dying To have your wishes followed concerning organ donation To have access to spiritual services To be free from all forms of abuse or harassment	To behave in a polite and respectful manner to other patients, hospital staff and doctors
Personal and Information Privacy & Confidentiality
To be provided with suitable privacy for undergoing examination, certain procedures and treatment and transportation To be provided with suitable privacy whenever demanded by the patient/family To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered	To understand that though the confidentiality of records will be maintained, authorized statutory bodies, insurance companies or your payer would be allowed to view your records
Treatment Cost
To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission To get information of day to day bills in accordance with the hospital policy To get detailed bill at the time of discharge	To provide TPA/Insurance details at the time of admission To know day to day billing and to make timely payments To make deposit as per hospital policy
Concerns and feedback
To register complaint and receive information on your complaint processing	To provide your valuable feedback and suggestions
Security
To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions	To take care of your valuables and belongings Not to damage hospital property and to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence, etc.)
Consent
To give consent of refuse medical care or recommended treatment to the extent permitted by law To be informed about any research activity and to refuse to be a part of the study	To report whether you clearly understand the instructions given by your care provider To ask for additional information or clarification if you do not understand any instructions