Here you can find more information for both patients and visitors.

The admission process at Marengo CIMS Hospital is designed to ensure that patients and their families have a hassle-free and comfortable experience. The process begins with the patient being screened at the Flu Corner, where they will be guided to the Admission Department for further processing.

If the admission is planned, the patient should bring a letter of admission from their consultant doctor to expedite the process. Patients must also carry valid identification proof, which is a mandatory document for admission.

Before admission, patients admitted for medical or surgical treatment are required to complete a screening test. In case of an emergency, the Emergency Medical Officer will coordinate with the doctor for admission.

The admission desk will counsel patients on the various packages, estimated cost of treatment, expected length of stay, and other facilities during hospitalization. Patients can book single and suite rooms in advance based on availability.

Patients may be required to pay a certain deposit as per Marengo CIMS Hospital rules and regulations before admission. The hospital accepts cash, credit/debit cards from major banks, and payments through DD/RTGS/NEFT.

In case of any queries, patients and their families can contact the Admission Department at +91 79 40851080/1077 for more details.

Overall, the admission process at Marengo CIMS Hospital aims to ensure that patients have a seamless experience and receive the best possible medical care.

Marengo CIMS Hospital has updated its visiting policy guidelines in light of the ongoing COVID-19 pandemic, which has affected healthcare systems worldwide. The hospital recognizes the importance of the support of loved ones and families during medical treatments, but the health and safety of patients and visitors are of the utmost importance. The following is a detailed discussion of the updated visiting policy guidelines:

Effective March 10, 2020, all visiting hours at Marengo CIMS Hospital have been suspended with immediate effect until further notice. This means that no visitors are allowed in the hospital until the restriction is lifted. The hospital expects full cooperation from all patients, their families, and visitors during this period.

Patient caregiver/companion passes will be issued per patient as per the hospital policy. In the case of outpatient visits, only one relative will be allowed to accompany the patient. If the patient is in a wheelchair, two relatives will be permitted to accompany the patient. For admitted patients, patient companion passes will be distributed based on the admission class. For general/twin class rooms, one patient companion pass will be issued, while two patient companion passes will be issued for single/suite class rooms. No patient relatives will be allowed in the critical area of the hospital.

Entry into Marengo CIMS Hospital will only be allowed through the ground floor at the drop-off point between Marengo CIMS Hospital East and West. All staff, visitors, consultants, and patients will undergo screening before being permitted to enter the hospital. The hospital requests the cooperation of everyone in undergoing screening by the security personnel.

The updated visitor policy guidelines aim to maintain strict infection control measures and minimize the risk of COVID-19 transmission within the hospital premises. The hospital acknowledges the importance of family support during medical treatments but urges everyone to adhere to the restrictions to help the hospital handle the current health crisis.

Marengo CIMS Hospital’s updated visiting policy guidelines are in place to prioritize the health and safety of patients and visitors during the ongoing COVID-19 pandemic. The guidelines may change in response to the evolving situation, and patients and their families are encouraged to keep updated with the hospital’s policies.

Marengo CIMS Hospital Emergency Department is very well-equipped to handle all kinds of medical emergencies, round-the-clock.

The Emergency is manned by a skilled and dedicated team of doctors and nursing staff.We have a special Emergency Operation Theatre to handle any immediate surgical needs.

In case of an emergency call +91 97 2345 0000. Two hi-tech Ambulances staffed with skilled Medical & Paramedical persons (ICU on wheels) are available to transport the patient to and fro from the hospital.

Please call on (+91) 98244 50000 for Ambulance services.

Patient Rights Patient Responsibility
Accessibility and Availability
  • To be provided with appropriate and professional healthcare regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability
  • To be provided care at the time of emergency
  • To access your clinical records
  • To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided
  • To follow the treatment plan advised by your care provider
  • To provide contact details of at least one relative who can be approached in case of emergency
Pain Management
  • Assessment and reassessment of pain
  • Information about pain and pain relief measures
  • Quick response to report of pain
  • Dedicated pain relief specialists
  • Ask the doctor of nurse what to expect regarding pain and pain management
  • Discuss pain relief options with the doctors and nurses
  • Work with the doctor and nurse to develop a pain management plan
  • Ask for pain relief when pain first begins
  • Help the doctor and nurse assess the pain
  • Tell the doctor or nurse if the pain is not relieved
  • Tell the doctor or nurse about any worries regarding taking pain medication
Information Exchange
  • To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions
  • To know about plan of care
  • To avail information about the possible risks, side effects and alternative methods of treatment
  • To know the names of the healthcare professionals responsible for your treatment and care and to know any additional professional information regarding care provider
  • To take decision regarding what information is to be provided to the family
  • Patient can seek second opinion and hospital will facilitate the same
  • To provide accurate and complete information about your present medical condition including any past illnesses, hospitalization, medications and other relevant details in order to receive appropriate and safe medical treatment
  • To provide correct demographic and general information
  • To give correct details regarding any past illnesses
  • To provide information about any known allergy
  • To give honest update on health status during course of treatment
Involvement in Decision Making
  • To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services
  • To make informed decisions about your care after being advised of material risks, benefits and alternatives
  • To have your family or representative involved in care, treatment and service decisions
  • To appoint someone legally to make decisions on your behalf if unable to do so
  • To understand that any discontinuation in treatment advised by your care provider or leaving against medical advice would be at your own risk
Respect, Dignity and Consideration
  • To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance with the hospital policy
  • To receive assessment and management when patient is dying
  • To have your wishes followed concerning organ donation
  • To have access to spiritual services
  • To be free from all forms of abuse or harassment
  • To behave in a polite and respectful manner to other patients, hospital staff and doctors
Personal and Information Privacy & Confidentiality
  • To be provided with suitable privacy for undergoing examination, certain procedures and treatment and transportation
  • To be provided with suitable privacy whenever demanded by the patient/family
  • To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered
  • To understand that though the confidentiality of records will be maintained, authorized statutory bodies, insurance companies or your payer would be allowed to view your records
Treatment Cost
  • To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission
  • To get information of day to day bills in accordance with the hospital policy
  • To get detailed bill at the time of discharge
  • To provide TPA/Insurance details at the time of admission
  • To know day to day billing and to make timely payments
  • To make deposit as per hospital policy
Concerns and feedback
  • To register complaint and receive information on your complaint processing
  • To provide your valuable feedback and suggestions
  • To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances
  • To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions
  • To take care of your valuables and belongings
  • Not to damage hospital property and to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence, etc.)
  • To give consent of refuse medical care or recommended treatment to the extent permitted by law
  • To be informed about any research activity and to refuse to be a part of the study
  • To report whether you clearly understand the instructions given by your care provider
  • To ask for additional information or clarification if you do not understand any instructions

Marengo CIMS Hospital is an organization that is committed to providing quality healthcare and ensuring patient safety. The hospital has established various systems and processes to monitor and enhance the quality of care delivered to patients. Additionally, the hospital regularly conducts training and education programs for its staff to ensure that they have the necessary skills and knowledge to deliver high-quality care.

Despite these measures, there may be instances where patients or their families have concerns related to the quality of care provided or patient safety issues. In such cases, Marengo CIMS Hospital encourages individuals to report their concerns through the Joint Commission International (JCI).

The JCI is an independent, non-profit organization that accredits healthcare organizations worldwide based on their performance on quality and safety measures. Reporting any issues to JCI can help ensure that the hospital is meeting internationally recognized standards for quality and safety.

Individuals can report quality and safety issues to the JCI by following the link provided on the Marengo CIMS Hospital website or by submitting complaints via email to The JCI will investigate the reported issues and work with the hospital to address any concerns and make necessary improvements.

Marengo CIMS Hospital takes all quality and safety concerns seriously and is committed to ensuring that patients receive the highest quality of care possible. The hospital encourages individuals to report any issues they may have to the JCI so that they can continue to improve their services and provide safe and effective care to their patients.

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Marengo CIMS Hospital
Plot No. 67/1, Opp. Panchamrut Bunglows,
Near Shukan Mal, Off. Science City Road,
Sola, Ahmedabad – 380060
CIN No: U85110GJ2001PTC039962
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